Created by: Martha Hale, Patti Butcher & Cindi Hickey
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Cindi Hickey.
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Last revised: 03/12/2008
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Roger C. Greer's Service Cycle Model
Robert Grover states, "A professional applies knowledge and specialized information that results in a specific service. The role of any professional—whether it be physician, librarian, teacher, or financial planner—is that of diagnosing needs, prescribing a service that meets those needs, implementing that service, and evaluating the outcome of this interaction." This interaction or cycle is represented in the following model by Roger C. Greer.
For more information about the service cycle, see Grover, Robert. (1993). "A proposed model for diagnosing information needs." SLMQ. 21(2).